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Complaints Procedure

Oops, this is certainly not an area where we want our customers to find themselves. However, as a responsible business, Biznify is committed to resolve all complaints received within 3 working days.

Kindly refer the below steps to lodge a complaint.

 

Step 1

To lodge a complaint with Biznify kindly send us an email on info@biznify.co.za and include the details below:

  1. Name & Surname 2. Contact Details
  2. Nature and details of the complaint.
  3. Any additional information on how you would like us to resolve the complaint.

 

What will happen once we have received your complaint?

  1. Complainant to lodge the complaint with Biznify.
  2. Biznify will acknowledge the receipt of the complaint and assign the complaint to the relevant department internally.
  3. Investigation will take place internally.
  4. We will resolve the complaint internally and put measures in place to prevent any future complaints in this regard.
  5. Comprehensive feedback will be provided to the complainant within three working days upon receipt of the complaint, around how we actioned and resolved the complaint.

 

Step 2

If you are not satisfied with how we resolved the complaint you can refer the mater to the Direct Marketing Association of South Africa ( DMASA ). Kindly visit the link below to familiarize yourself with the complaint procedure at DMASA and for more information on how to lodge the complaint with DMASA.

https://www.dmasa.org/page/complaints-procedure

Address: Fernridge Office Park, Block 4 Ground Floor, 5 Hunter Street, Ferndale, Johannesburg, 2193

Email: info@dmasa.org

Phone: +27 (0)861 362 362

 

Step 3

Contact the Information Regulator (South Africa) for POPIA related complaints or concerns If you feel that we have not handled your complaint fairly regarding the processing of your personal information or that your complaint has not been resolved, you can lodge a complaint with the Information Regulator:

  • Contact details: The Information Regulator (South Africa) JD House, 27 Stiemens Street Braamfontein, Johannesburg, 2001
  • Postal address: P.O Box 31533, Braamfontein, Johannesburg, 2017
  • Telephone: 010 203 5200
  • Complaints email: POPIAComplaints@inforegulator.org.za (should you feel that your personal information has been violated)
  • PAIAComplaints@inforegulator.org.za (should your PAIA request be denied/there is no response from us for access to records)
  • General enquiries email: enquiries@inforegulator.org.za
  • Website: www.inforegulator.org.za

 

Biznify (Pty) Ltd. Phone SA: +27 64 903 1409. Address : 42 Kingfisher Avenue, Helikonpark 1759 Director: Fanus Kruger. Registration no : 2023/236986/07. Vat Registration no : 4860315706. Website : www.biznify.co.za email : info@biznify.co.za